Shipping policy

All In-Stock orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Domestic Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Local delivery

Free local delivery is available within 10 miles radius of Acton, MA.

Deliveries are made from 9 AM to 9 PM seven days a week. We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival.

International Shipping

We offer international shipping.

Shipping charges for your order will be calculated and displayed at checkout. The delivery time and shipping cost vary from carrier to carrier as well as plan to plan within the same carrier. Some of the carrier services may have limited tracking and it is up to the customer to check with us or the carrier.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Chess'n'Boards is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 5 days of receiving your shipping confirmation email in the USA or within 20 Days across the World, please contact us at support@chessnboards.com with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges

We accept returns up to 30 days after delivery if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.

In the event that your order arrives damaged in any way, please email us as soon as possible at chessnboards@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at support@chessnboards.com

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NPS score:

0 (Not at all likely)

10 (Extremely likely)

Likes: I really enjoyed the personal interaction I had with this company! They really have excellent customer service!

Improvements: I have nothing to complain about.

Excellent pieces!

These pieces are wonderful! I will enjoy playing with them!

Imperial chess pieces.

Very nice set! All the measurements and weights were correct. Looked exactly as they did on the web site. The knight is definitely a very distinct and well crafted piece in the set. I collect lots of sets and when I saw this one I knew it was a must get for me! Also, this was the first time purchasing a set through Chess n Boards and it was pleasant experience. I had a few questions and they emailed me back during the shipping process.

Likes: I like that I purchased this chess set in 2026 and not 1985, because then I would have had to mail a check or money order to some P.O box in the middle of a Kansas cornfield and hope that it will arrive within the next 8-10 weeks.

Improvements: Hmm.... Use the Pony Express to deliver packages and not UPS.

Really nice chess set except I think it's invisible. I say it's invisible because it's not here. There was a delay with UPS. But I'm sure if I WAS looking at it, and it was in the same room that I'm in, I'm sure I would have nice things to say about it. Lol

Likes: The light easy to clean, children will play it, fun design

Improvements: Maybe QC…. Small chip on t both ends of the black Rook

Tasteful design

This is light easy to clean, children will play it, fun design and very pleasant to use.

Likes: good customer support with rapid response to my email

Improvements: faster to ship would be nice, option on site to indicate as gift and include a card though you did that in response to my email

Nice Set

Nice set, good color contrast and weighty pieces, took longer to have delivered than I'd prefer but less than two weeks so not too bad.

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Shipping policy

Domestic Shipping Rates and Estimates

Local delivery

International Shipping

How do I check the status of my order?

Refunds, returns, and exchanges

Chess'n'Boards

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